FAQs

FAQs

General information

  • Car rentals (economy, SUV, luxury, vans)

  • Chauffeur services (with uniformed driver)

  • Airport transfers

  • Business car hire with driver

  • Custom private tours across Morocco

We are based in Morocco, with service coverage in major cities like Casablanca, Marrakech, Agadir, Tangier, Rabat, and Fès. We serve both Moroccan residents and foreign travelers.

Absolutely. Our services are designed for foreign visitors. All you need is:

  • A valid passport

  • A driver’s license (min. 2 years)

  • An international driving permit (strongly recommended)

  • A credit card in your name

Our team speaks English, French, Spanish, and Arabic, ensuring easy communication with international clients.

FAQs

Booking and reservations

You can:

  • Book directly via our website

  • Contact us via WhatsApp, phone, or email

  • Request a custom quote for chauffeur or group transport

Yes. You can modify or cancel up to 48 hours before the pickup date (depending on rate type). For chauffeur bookings, advance cancellation is required for refunds.

Yes. One-way rentals are possible between cities like Casablanca, Marrakech, Tangier, etc.
Note: Extra relocation fees may apply.

Yes. We offer airport & hotel delivery and pickup in all major cities and tourist hubs in Morocco.

FAQs

Pricing and payment

Our car rental prices include:

  • Unlimited mileage

  • Basic insurance

  • 24/7 assistance

  • VAT and local taxes

Extras available:

  • GPS, child seat, Wi-Fi, full coverage insurance, chauffeur, etc.

We accept:

  • Visa / Mastercard (credit only)

  • Bank transfers for chauffeur/tour bookings

  • Cash payments (in dirhams or euros, for select services)

Yes. A pre-authorization (security deposit) is held on your credit card. The amount depends on the vehicle category and is released upon return of the car in good condition.

Yes. Chauffeur services, airport transfers, and custom concierge experiences require advance confirmation and payment.

FAQs

Vehicle information

We offer a wide range of vehicles:

  • Economy cars (Fiat 500, Clio, Sandero)

  • SUVs and crossovers (Nissan Qashqai, Hyundai Creta, VW Touareg)

  • Luxury cars (Audi Q8, Mercedes CLA, Porsche Macan, Maserati Grecale)

  • Vans & family cars (Fiat Scudo, Kia Carnival, Hyundai Staria – 7 to 9 seats)

  • With or without driver

Yes. We offer both manual and automatic transmissions across all categories.

No. Fuel is the renter’s responsibility. We operate on a full-to-full policy. You must return the vehicle with the same fuel level as received.

No. All vehicles must remain within Moroccan territory. Cross-border travel is not allowed.

  • Call our 24/7 assistance

  • Provide the police report and vehicle documents

  • A replacement vehicle will be arranged if necessary

No. Smoking is strictly prohibited in all vehicles. A cleaning fee will be charged if violated.

Pets are not permitted in our rental vehicles unless pre-authorized. Additional cleaning fees may apply.